In the current economic environment, revenue efficiency and cost of operations are paramount. Commerce and finance teams are laser focused on improving processes and optimizing the revenue tech stacks. Failed payments mean headaches for customers and lost opportunities for you. Introducing new business models, payment methods, Reconciliation across systems requires effort and is complex resulting in customer issues. The goal is to do more with less.
In 2020, G Adventures, along with its peers in the global tourism industry, experienced a significant upheaval with the onset of the pandemic. Travel slowed down around the world, and trips were canceled or changed. Even when countries began to reopen for travel, a high level of uncertainty remained.
The goal is to do more with less. In this webinar you will learn how G Adventures implemented business model and process changes to give customers flexibility around changing travel options, receiving credits, and rebooking when ready.